RETURNS & EXCHANGE
Today when everybody becomes very busy they try to avoid the hassle involves and the wastage of time and extra money in returning an online purchased product but here, in Meena Bazaar (www.mbz.in) we understand the value of your time and your faith in our organization, so we provide you a hassle-free exchange and return policy, it will help you restore your trust in online shopping again.
- No Exchange* No Return/Refund for Flat 50% Off Products.
- For Defective product need to share photograph at firstname.lastname@example.org
- Pickup of the defective item will be initiated in 48-72 hrs.
- Urgent/Fast delivery available for only prepaid orders in Delhi/NCR only.
- No COD available for Non Serviceable area.
- No Alteration of any product.
*Exchange only for Wrong size/defective issue. In case of the return, we will provide credit note only.
What is your returns policy?
Those things which you have to take care of before returning any product at www.mbz.in are:
- The product should be in saleable condition i.e. the tags should be intact and there should be original packing of the product.
- The item should not have been washed or damaged in any sense.
- The products which have to be returned will be checked by the inspection team of www.mbz.in before taking it back.
What is your returns policy (During Sale Season) ?
Meena Bazaar (mbz.in) has a core agenda of serve every customer with almost efforts from our end hence, to avoid any misunderstanding and confusion here, we are listing all the Terms & conditions related to Sale season Return and Exchange policy.
- Product purchased in sale period would be eligible only for exchange.
- In case you haven’t opt for exchange then we will issue a credit note with the validity of 6 months*
- Queries related to size/color and defective products will be entertained by us in next 48hrs. Of receiving the parcel.
- We will be liable to deduct 100/- INR from your refundable amount, in case any cancellation initiated by you at the stage of processing.
- We have the authority to cancel any order because of unavailability of stock with us*. *T&C applied
How do I return my product?
The return and cancellation policy of Meena bazaar (www.mbz.in) is very easy. Visit www.mbz.in by logging in with your credentials and by visiting My Account section. You would find a list of all your orders. Locate the order you want to return and click on View Order or just give a call or email to the concerned authority of Meena bazaar, within 30 days of delivery of the product at your doorstep. The product which is to be returned will be taken back within 72 hours from your home. And within next 7 days, the payment will be refunded back. You can also go to the nearest Meena Bazaar store and get it exchanged. We won’t be able to give you a refund in that case but you can definitely choose any product for the same amount and if it exceeds the amount then just pay extra cash.
What if I don’t like the product as soon as it is delivered? Can I return the product to the courier person?
Please don’t do that! We have a very flexible policy where you can get a Return ID generated by giving us a call. Once it is generated, the product will get picked up within three business days. Our courier partners are instructed to not accept a package as a return while performing a package delivery.
Is there an option where I can try the product and then decide to buy it?
Currently, we don’t have that policy in the online purchase but you can also get to know about the different fits in our stores, but if you don’t like the product after purchasing, you definitely have the option of returning it.
Can I exchange a product for another product on the website?
Unfortunately, at this time we don’t have that option. Alternatively, you could return the product and purchase a new one.
Will I be charged for the returns?
If we’re picking up the product, it’s on us. You won’t have to pay anything. For some reason, if you have to send the product to us, it’s still on us. You can refer to our Self-Shipping policy for more details.
Are there specific conditions under which the product returns/replacements may be rejected?
To guarantee you the best service, we have a very convenient 30-day return policy from the time the product gets delivered to you. Here are some conditions which might cause a return to get rejected:
1. In case the 30-day period has lapsed, the product cannot be returned to us.
2. If the product has been picked up, and it fails the quality check at our warehouse due to product usage, defect, missing tags or packaging, the return might get rejected. We will then ship the product back to you at no extra cost.
3. We also do not process a return for items that are classified as non-returnable.
Do I have to return the gift when I return a product?
Yes, the freebies/gifts will have to be returned along with the product.
Do I have to return the whole order?
Not at all! You do not need to return the whole order.
When is the refund for my return provided?
As soon as a Return ID is generated, the product would be picked up within three business days. As soon as it has been picked up, it would take the same amount of time for the product to reach us as it took for Initial Delivery. Once it reaches our warehouse, within one business day, a refund would be processed by us post successful Quality Check. If you paid for the order using cash, you will receive a refund in the form of cash or store-credit as per your connivance. If you paid for the order using Credit Card/Debit Card/Net-banking, you will receive a refund to your source account. It should reflect within 10 - 15 business days.
When will my request for replacement get accepted?
Currently, we do not replace any products. However, we urge you to take complete advantage of our Returns Policy. You can return the product and purchase a new one.
I haven’t received my refund amount yet. Please help!
Within one business day of receiving the returned product at our facility, we perform a quality check, and if everything is in place, we process the refund. Once you have received a confirmation email from us about the refund, be assured that the refund amount will be credited to your account. The number of days it takes for the credit to reflect in your account will depend on your bank. Typically, it shouldn’t take more than 10 - 15 business days. Also, In case you paid for the order using cash and have not received any store-credit, reach out to us and we’ll sort it out for you.
What do I do if I change my mind and want to retain the product?
Please give us a call and inform us. We would be more than happy if you would want to keep your purchase ☺
My area is not serviceable for return, how do I return my order?
We strive to service all pin codes in India for forward and reverse delivery. But don’t worry, even if your pin code is not serviceable, you can still return the product by following the steps given below:
1. We will request you to self- ship this item.
2. Please send us the following items in a sealed bag:
b. Brand Labels and Tags
c. Price Tags/Shoe box
d. Return ID and Order ID written on a piece of paper
3. Please courier the item to our Returns Address:
Meena Bazaar India, Plot No. 353, Udyog Vihar Phase - 2, Gurugram - 122016 Ph no: +91 9810006997
4. Please ensure that the product is unused, unwashed, and the Return ID is generated within 30 days from the time of delivery.
5. Notify us about the courier name and tracking number as soon as you have dispatched it. We want to keep an eye on it too!
6. Give us one business day after receiving the product, to perform a quality check, post that we will process your refund. ****Along with the amount you paid for the product, we will also refund an additional Rs.100/- to your Store Credit account. It’s our way of saying “Thanks for taking the trouble!”
Will you refund the courier charges if I send the product back to you at my cost?
Absolutely! We will provide an additional refund of Rs.100/- in case you have shipped the returned product to us by yourself.
How much will I be refunded if I return a product and what is the mode of refund?
We promise to refund the entire amount paid for the product, including any taxes that were paid – no strings attached! The mode of refund depends on the mode of payment for the order.
MODE OF PAYMENT
MODE OF REFUND
Refund to Credit Card Account
Refund to Debit Card Account
Refund to Bank Account
Refund as Store-Credit
Cash on Delivery
Refund as Store-Credit
Store Credit + another mode
Refund as Store Credit + Refund as applicable
So by enjoying all these benefits of cancellation and return policy of Meena bazaar, you can do tension free shopping at Meena bazaar (www.mbz.in) for sure.