RETURNS & EXCHANGE
We understand the possibilities of misfits, colour differences, damages, or defects. We want all our customers to make purchases with 100 percent satisfaction. So, if you feel that the purchase you made does not satisfy you, we can always arrange a return, followed by a refund for the same.
Eidi Ethnic Sale
15%off + 30% cashback offer*
1. Return/Exchange acceptable only in manufacturing defects.
2. Discount/Cashback will not be valid for return order.
3. Cashback coupon will be credited within 24hrs via email after successful payment.
4. Express delivery in Delhi NCR. (Only in working days)
What is your returns policy?
It should be unused. You can wear it to check for fit and comfort, making sure that any smells aren’t transferred to the product (Example: natural body deodorant, perfume etc.)
1. It should be unwashed. We don’t want you wasting any detergent! ☺
2. The price tags, brand tags, shoe-box and all original packaging must be present.
3. The product must be returned within 30 days.
4. Any gifts received must also be returned along with the product.
How do I return my product?
You can return the product at www.mbz.in by logging in with your credentials and by visiting My Account section. You would find a list of all your orders. Locate the order you want to return and click on View Order. Give us a call. We will arrange a pick up for the product, your refund will be initiated within 7 Business Days from the moment your order reaches the warehouse and after it passes all the Return ID is generated in case of a pre-paid order. In case your order is Cash On Delivery the amount will take 21 days to reflect in your account from the day of pickup. You can also go to the nearest Meena Bazaar store and get it exchanged. We won’t be able to give you a refund in that case but you can definitely choose any product for the same amount and if it exceeds the amount then just pay extra cash.
What if I don’t like the product as soon as it is delivered? Can I return the product to the courier person?
Please don’t do that! We have a very flexible policy where you can get a Return ID generated by giving us a call. Once it is generated, the product will get picked up within three business days. Our courier partners are instructed to not accept a package as a return while performing a package delivery.
Is there an option where I can try the product and then decide to buy it?
Currently we don’t have that policy, but if you don’t like the product after purchasing, you definitely have the option of returning it.
Can I exchange a product for another product on the website?
Unfortunately, at this time we don’t have that option. Alternatively, you could return the product and purchase a new one.
Will I be charged for the returns?
If we’re picking up the product, it’s on us. You won’t have to pay anything. For some reason, if you’re having to send the product to us, it’s still on us. You can refer to our Self-Shipping policy for more details.
Are there specific conditions under which the product returns/replacements may be rejected?
To guarantee you the best service, we have a very convenient 30-day return policy from the time the product gets delivered to you. Here are some conditions which might cause a return to get rejected:
1. In case the 30-day period has lapsed, the product cannot be returned to us.
2. If the product has been picked up, and it fails the quality check at our warehouse due to product usage, defect, missing tags or packaging, the return might get rejected. We will then ship the product back to you at no extra cost.
3. We also do not process a return for items that are classified as non-returnable.
Do I have to return the gift when I return a product?
Yes, the freebies/gifts will have to be returned along with the product.
Do I have to return the whole order?
Not at all! You do not need to return the whole order.
When is the refund for my return provided?
As soon as a Return ID is generated, the product would be picked up within three business days. As soon as it has been picked up, it would take the same amount of time for the product to reach us as it took for Initial Delivery. Once it reaches our warehouse, within one business day, a refund would be processed by us post successful Quality Check. If you paid for the order using cash, you will receive a refund in the form of cash or store-credit as per your connivance. If you paid for the order using Credit Card/Debit Card/Net-banking, you will receive a refund to your source account. It should reflect within 5-7 business days.
When will my request for replacement get accepted?
Currently, we do not replace any products. However, we urge you to take complete advantage of our Returns Policy. You can return the product and purchase a new one.
I haven’t received my refund amount yet. Please help!
Within one business day of receiving the returned product at our facility, we perform a quality check, and if everything is in place, we process the refund. Once you have received a confirmation email from us about the refund, be assured that the refund amount will be credited to your account. The number of days it takes for the credit to reflect in your account will depend on your bank. Typically, it shouldn’t take more than 5-7 business days. Also, In case you paid for the order using cash and have not received any store-credit, reach out to us and we’ll sort it out for you.
What do I do if I change my mind and want to retain the product?
Please give us a call and inform us. We would be more than happy if you would want to keep your purchase ☺
My area is not serviceable for return, how do I return my order?
We strive to service all pin codes in India for forward and reverse delivery. But don’t worry, even if your pin code is not serviceable, you can still return the product by following the steps given below:
1. We will request you to self- ship this item.
2. Please send us the following items in a sealed bag:
b. Brand Labels and Tags
c. Price Tags/Shoe box
d. Return ID and Order ID written on a piece of paper
3. Please courier the item to our Returns Address:
Meena Bazaar India, Plot No. 353, Udyog Vihar Phase - 2, Gurgaon - 122016 Ph no: +91 9810006997
4. Please ensure that the product is unused, unwashed, and the Return ID is generated within 30 days from the time of delivery.
5. Notify us about the courier name and tracking number as soon as you have dispatched it. We want to keep an eye on it too!
6. Give us one business day after receiving the product, to perform a quality check, post that we will process your refund. ****Along with the amount you paid for the product, we will also refund an additional Rs.100/- to your Store Credit account. It’s our way of saying “Thanks for taking the trouble!”
Will you refund the courier charges if I send the product back to you at my cost?
Absolutely! We will provide an additional refund of Rs.100/- in case you have shipped the returned product to us by yourself.
How much will I be refunded if I return a product and what is the mode of refund?
We promise to refund the entire amount paid for the product, including any taxes that were paid – no strings attached! The mode of refund depends on the mode of payment for the order.
MODE OF PAYMENT
MODE OF REFUND
Refund to Credit Card Account
Refund to Debit Card Account
Refund to Bank Account
Refund as Store-Credit
Cash on Delivery
Refund as Store-Credit
Store Credit + another mode
Refund as Store Credit + Refund as applicable